• Author: Clint Pulver
  • Full Title: I Love It Here
  • Tags: #Inbox #books

Highlights

  • 1 — A Single Moment in Time (Location 110)
  • “I love it here!” This powerful declaration is always followed with incredible stories that reflect universal principles that their leaders have implemented, (Location 281)
  • Question #2: What kind of culture would you like to have in your organization? Now choose three adjectives to describe that. Be specific, and go into greater detail if you can. Question #3: Review all of the adjectives you’ve written down from both questions, and pick the one you feel is the most important within your organization—defining “important” in whatever way feels right to you. Now take a few moments and describe why that word is the most important. (Location 305)
  • Challenge: Make meaningful moments Your challenge (if you choose to accept it) (Location 310)
  • “The company cares about my family and my quality of life outside of work.” (Location 337)
  • If your employees don’t feel valued, and if they don’t share—or even know—your company’s vision and how it helps them live a more fulfilling life, they will go elsewhere. Your job as a leader is to show them—every day—why they should stay. That comes down to making sure they’re engaged, and that’s what I’m going to show you how to do throughout the rest of this book. (Location 516)
  • Challenge: Build employee loyalty Determine the one thing you’d most like to improve in your leadership. You can do this by defining what being a leader means for you. Think about the good leaders you have experienced or read about. Be detailed. How did they treat those they led? What did their interactions with employees look like? What kind of connection did they have? (Location 525)
  • 3 — Creating Your Dream Team (Location 530)
  • Hire the right person, not the convenient person. Hire internally when possible. Hire for the ABCs: attitude, behavior, and character. Let your employees focus on what they do best. (Location 549)
    1. Hire the right person, not the convenient person (Location 560)
  • How many times have you hired an employee as quickly as possible because your workload was too much, or the pressures of feeling understaffed made it (Location 563)
  • seem like that was your biggest problem to solve? Perhaps, in that moment, it was. (Location 564)
  • Hire internally when possible (Location 587)
  • So where do you look to find the right people in your ranks? The easiest place to start is to ask your current employees if they know anyone who’d be great for the role you want to fill. (Location 601)
  • Your referral rate is a good indicator of your retention rate: if your employees want to bring people in, that tells you that you’re on the right track in keeping them happy and engaged. (Location 607)
  • Hire for the ABCs: attitude, behavior, and character (Location 613)
  • “If you could pick the ideal job and it had all the things you need, what would that entail? What are the things that you would have on your list?” (Location 633)
  • “Tell me about a place you’ve worked where you wish that things had been a little bit different, and what you would do to fix it.” (Location 637)
  • People will either start listing complaints—“my (Location 638)
  • or they’ll discuss what they did to try to improve a bad situation. (Location 639)
  • “I could go to her with problems.” That last answer is particularly helpful because it tells you that the person is willing to ask for help if they feel in over their head, or take advice if they don’t understand how to do something. (Location 642)
  • Let your employees focus on what they do best (Location 655)
  • In our research, we have found that the most personable employers asked their prospects (internal or external) questions like these: What is your life’s dream? What is it that you want to achieve in life? What means the most to you? What do you want to accomplish in the workplace? (Location 678)
  • How do all of these people come together to create a positive, high-performing culture? (Location 722)
  • The manager retired, and at the goodbye party the man asked his manager, “Why the donuts?” The manager’s reply: “It was never about the donuts. It was always about the chance to connect, and the chance to get to know each other and engage in each other’s lives.” (Location 730)
  • The Mentor Manager (Location 751)