one thing i've been working on over the past month is automating some of the more rote parts of my product / business stack, and putting myself into the reviewer / decider position instead of the investigator position as much as possible

this has been going very well in support, to the point where i have almost all the context i need on every support ticket to make a decision / resolve it when I open it it's also helped me on some things that i've historically neglected, like database health. once a week i get 5 or so issues in linear for improvements to my database that I can review and ship as I have time